Home → Reminder 365 → How to troubleshoot alerts not being sent
| Not sure where to look for information on how to troubleshoot this issue. We are currently trialing the free edition to see if it does what is required, but are unable to get any alerts sent. I have tried manually running it - but still no luck. |
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Darren
| email
Mar 12 2015, 03:31 PM |
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Hi Darren - I can't see the data in your list but I've looked at your alert. You've got it set to check once per week day at 3:15pm and send an email per list item where the Expiry Date * BECOMES * overdue since the last check. (I.e. it doesn't matter if there is an item that was due last month - it had to become overdue since the last check and the current one so running it manually is unlikely to do what you think it will if you don't have an record where the Expiry Date was BETWEEN the exact times that you manually ran it). Do you have any items in your list with an Expiry Date sometime this weekend? - If so then you will get an email on Monday at 3:15. - If not then put a test item in to expire sometime this weekend to verify this works. |
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Ryan Wheeler
| email
1 day, 3 hours since original post |