Home → Reminder 365 → Reminder in Retrying then Error state
|
Hi, I've got an alert that is in retrying state. It worked a few times a few weeks ago, and now it's not. I didn't change anything so I don't really understand why it's not working ... Do you have any ideas ? Thanks, Christian |
|
Christian Khun
| email
Mar 19 2015, 09:26 AM |
|
Reminder is getting an "Accès refusé." error from your SharePoint site - so someone has remove the permissions you granted to Reminder. Can you follow the steps here to add permissions for Reminder back into your top level site http://sharepoint-alert.com/troubleshooting-app-invalid-login/ |
|
Ryan Wheeler
| email
25 mins since original post |
|
Fantastic. Thanks for the quick tip ! Do you maybe know why it got a forbidden access now ? It worked a few times before ... :( |
|
Christian Khun
| email
30 mins since original post |
| As far as I know the only way this would happen is if an someone on your site manually removed permissions - its not something that Reminder 365 has any control or access over. |
|
Ryan Wheeler
| email
48 mins since original post |
|
How do you remove permissions from an app ? I don't remember doing this ... I have been working on user permissions lately, but I don't think that should have any impact on the R365 permissions, right ? Anyway, I guess it's fine now since it's working. I'll let you know if I get any more issues. Thanks ! |
|
Christian Khun
| email
54 mins since original post |
|
There are a few ways - removing the app from Site Contents - Site Settings > Site Collection App Permissions - Site Settings > Site App Permissions And somewhere in the main admin console (though I forget what its called now). User permissions shouldn't effect this though - unless its an undocumented 'feature' of SharePoint online! |
|
Ryan Wheeler
| email
1 hour, 34 mins since original post |
|
Umm.. yeah so it's definitely not something I or anyone did myself. Maybe it just happened for these particular reminders (it was the case for three, for the same list). Anyway if I see any other issue I'll try to post another message here :) Thanks for the help! Cheers |
|
Christian Khun
| email
1 hour, 49 mins since original post |